Return RMA Form Details

Swagtron News — Sat, 01 Dec 2018 20:04:34 +0000

Please note: You will need to be issued an RMA number BEFORE sending your unit back for return/repairs. We will be unable to process and/or repair your item if we are unable to determine who it belongs to. It is imperative that you fully complete this form and follow the instructions included in the email we send once your request has been processed.

Your request can take 24-72 hours to process.

Link: RMA / Return Authorization form

Terms and Conditions

PLEASE READ EVERYTHING BELOW.

Our representatives cannot issue RMA numbers over the phone. Please fill out the online form above to request that an RMA number be e-mailed to you.
We offer toll-free technical support as a convenience to our customers.
Please call 844-299-0625, or e-mail support@swagtron.com if you wish to troubleshoot your problem with a technician between 10AM to 5PM EST.
Warranty work is done for hardware defects only.
RMA forms without a detailed description of the problem may be rejected. We may request a copy of the original receipt/proof of purchase to verify warranty eligibility.
If you cannot provide one, your RMA may be rejected at our discretion.
All units must be accompanied by a valid RMA number issued by a representative of Swagtron. Items returned without an RMA number will not be processed.
Warranties are void if the factory seal is broken. You may be charged as percent-of-warranty repair.
You may be required pay the shipping to get the item to us, and we pay the shipping to get your item back to you. We do not reimburse shipping costs.
Physical damage to the unit during transit voids any warranties. Please ship with an insured, trackable carrier to avoid any issues.
We are not responsible for any third party hardware or any problem caused by it. Please remove all third party hardware before sending items for repair.
RMA forms partially filled or without detailed description of the problem may be rejected.
RMAs are only valid for 30 days from date of issue.

Warranty Details and Registration

Swagtron News — Sat, 01 Dec 2018 19:56:49 +0000

What does this warranty cover?

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. Swagtron will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models.

What does this warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

Limitation of Liability:

In no event shall Swagtron be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Swagtron is not liable for property damage, personal injury, or death.

WARRANTY & RETURNS – Swagtron